Warranty Policy

WARRANTY POLICY

WARRANTY PERIOD

All watches purchased from Modish include a standard one-year warranty.

WARRANTY COVERAGE

1. Movement & Battery Issues

If the watch movement or battery experiences functional issues during the warranty period, such as stopping unexpectedly or inaccurate timekeeping, Modish will provide replacement parts at no cost. A $30 labor fee applies to movement replacement services.

For movement replacements outside the warranty period, replacement parts remain free, while the $30 labor fee still applies.

2. Case, Bracelet & Component Wear

Minor scratches, fading, and general wear resulting from regular use are considered normal and are not covered by the Modish warranty. Service fees may apply for polishing, repairs, or replacements.

Standard service fees include:

  • Clasp replacement labor: $10, including parts
  • Hand repair labor: $20, including parts
  • Other standard component replacements: labor fee only, with no additional charge for parts

3. Warranty Exclusions

Modish watches are rated for 5ATM water resistance and are suitable for everyday activities such as hand washing and exposure to light splashes. Damage caused by water ingress is not covered under warranty.

The Modish warranty also does not cover:

  • Damage caused by accidents, misuse, improper handling, or unauthorized modifications
  • Repairs or alterations performed by third parties
  • Cosmetic wear resulting from normal use, including scratches, discoloration, or fading
  • Bracelet or clasp issues occurring after the protective film has been removed, including loose clasps, missing pins, or related bracelet damage

Repairs relating to the situations listed above may incur additional service or replacement fees.

SHIPPING COSTS

Customers are responsible for the cost of shipping the watch to the designated Modish service center. Modish will cover the return shipping cost after the repair has been completed.

WARRANTY CLAIM REQUIREMENTS

To request warranty service from Modish, please provide:

  • Your order number
  • Proof of purchase or a screenshot of your purchase confirmation

WARRANTY PROCESS

  1. Contact the Modish Customer Support team to begin the warranty process and obtain the designated return address.
  2. Once the watch has been received, repairs are typically completed within seven business days. The repaired watch will then be shipped back to the customer.
  3. Customers are responsible for all shipping costs associated with sending the watch to the Modish service center.